Answers to FAQ
1. How does Ophthalmic Billing Solutions help my practice?
OBS can help your practice in many ways:
- We come to this relationship with experienced, thorough, and efficient staff.
- OBS provides the staff ~ this eliminates concerns about staff turnover, training or vacation and sick time. It also eliminates other employee costs such as insurance, payroll taxes, and other benefits.
- At OBS we enter your claims daily, not just when there’s free time ~ This reduces the time between service and payment.
- OBS staff is kept current with regulation and procedural changes needed to process claims properly ~ this allows your staff to focus on patient care while reducing paperwork for office employees.
2. What cost benefits will we see from Ophthalmic Billing Solutions' medical billing services?
- Fees are based on collections ~ so we don’t get paid unless you get paid!
- All payments go directly to you ~ you retain complete control of your accounts.
- Daily claim generation and carrier follow up ~ ensure faster pay-outs.
- Monthly patient statement mailings.
- No additional software or hardware to buy and maintain ~ We use the billing software that you already have.
- This approach directly ties our success to yours and creates an immediate incentive for us to work together toward the same goals.
3. How long does it take to get started with Ophthalmic Billing Solutions?
- We can begin billing for your practice as soon as we are set up in your computer system.
- We’ll need some specific practice information to get started such as: Practice name, address, NPI, Tax ID, provider numbers, insurance policy information, etc.
- Once established, we can usually start submitting claims within a couple of days.
4. What software does Ophthalmic Billing Solutions use?
- We use your software ~ making it an easier transition for you.
- We are experienced in OfficeMate, CompuLink, NextGen, Lytec, and various other practice management software.
- Our staff is able to learn new software programs quickly ~ In the rare case that we don't currently use your software we will do the training and work to accommodate you.
- We will work directly with your software vendor in order to streamline your billing needs.
- By using your practice software, you maintain control of your information ~ this allows you to run reports and monitor your financial situation.
5. How does Ophthalmic Billing Solutions receive my information?
- We will provide you with a private toll-free phone number.
- We will work with you to devise the most effective and efficient method to transmit information from your office to ours.
- We keep your claims current.
6. Where do payments go when claims are reimbursed?
- All payments go directly to you.
- OBS will download ERAs directly from payer websites and your clearing house.
- If needed, OBS will coordinate with your office, EOBs that are sent through the mail.
- We will enter payment information into your computer system keeping your records up to date.
- You retain complete control of your money at all times.
7. Does Ophthalmic Billing Solutions provide credentialing services?
- Yes - OBS does provide credentialing services.
- OBS will submit credentialing applications and documentation on your behalf to the insurance companies of your choice.
- Please note, that OBS does not have control of insurance company's time-lines or acceptance policies.
8. Does Ophthalmic Billing Solutions create and mail patient statements?
- Yes, we send out patient statements.
- Each statement is reviewed prior to being mailed.
- Specific statements mailing schedules can be tailored to meet your needs.
9. Can Ophthalmic Billing Solutions assist patients with billing inquiries?
- We have several different levels of support, depending on your practice's needs. Some of which include phone support for patient inquiries.
- We can provide a team of specialized Customer Care professionals to respond to billing inquiries.
- We know the impression OBS leaves with your patients makes an impact on their impression of your practice. We consider ourselves to be an extension of you.
- Ophthalmic Billing Solutions takes a detailed, customer service approach to assisting with billing questions.
10. Can Ophthalmic Billing Solutions increase the number of claims being paid?
- To answer this question, we will need specific information about your practice.
- There are many reasons why claims are denied, or only partially paid ~ whatever the reason, it has a huge impact on the financial health of your practice.
- The reason for non-payments can be simple errors that need to be corrected, and then the claim resubmitted for payment.
- Sometimes the reason claims are not paid in full are complex.
- This is why it is important that the original claim is not simply resubmitted, as many billing companies do, but each claim is analyzed, corrected and then resubmitted.
11. Does Ophthalmic Billing Solutions provide services for Optometry practices?
- Yes, we provide billing services for Optometry practices.
- OBS provides assistance with both medical and vision insurance companies.
12. Is Ophthalmic Billing Solutions successful in submitting claims to Medicare and Medicaid?
- We have 20+ years of experience successfully submitting claims to Medicare and Medicaid.
