Answers to FAQ

---

OBS can help your practice in many ways: 

• We come to this relationship with experienced, thorough, and efficient staff.
• OBS provides the staff  ~ this eliminates concerns about staff turnover, training or vacation and sick time. It also eliminates other employee costs such as insurance, payroll taxes, and other benefits.
• At OBS we enter your claims daily, not just when there’s free time ~ This reduces the time between service and payment.
• OBS staff is kept current with regulation and procedural changes needed to process claims properly  ~  this allows your staff to focus on patient care while reducing paperwork for office employees.

• Fees are based on collections ~ so we don’t get paid unless you get paid!
• All payments go directly to you ~  you retain complete control of your accounts.
• Daily claim generation and carrier follow up  ~ ensure faster pay-outs.
• Monthly patient statement mailings.
• No additional software or hardware to buy and maintain  ~ We use the billing software that you already have.
• This approach directly ties our success to yours and creates an immediate incentive for us to work together toward the same goals.

• We can begin billing for your practice as soon as we are set up in your computer system.
• We’ll need some specific practice information to get started such as: Practice name, address, NPI, Tax ID, provider numbers, insurance policy information, etc. 
• Once established, we can usually start submitting claims within a couple of days.

• We use your software  ~  making it an easier transition for you. 
• We are experienced in OfficeMate, CompuLink, NextGen, Lytec, and various other practice management software.
• Our staff is able to learn new software programs quickly  ~ In the rare case that we don't currently use your software we will do the training and work to accommodate you.
• We will work directly with your software vendor in order to streamline your billing needs.
• By using your practice software, you maintain control of your information  ~ this allows you to run reports and  monitor your financial situation.

• We will provide you with a private toll-free phone number.
• We will work with you to devise the most effective and efficient method to transmit information from your office to ours.
• We keep your claims current.

• All payments go directly to you. 
• OBS will download ERAs directly from payer websites and your clearing house.
• If needed, OBS will coordinate with your office, EOBs that are sent through the mail.
• We will enter payment information into your computer system keeping your records up to date.
• You retain complete control of your money at all times.

• Yes - OBS does provide credentialing services.
• OBS will submit credentialing applications and documentation on your behalf to the insurance companies of your choice.
• Please note, that OBS does not have control of insurance company's time-lines or acceptance policies.

• Yes, we send out patient statements. 
• Each statement is reviewed prior to being mailed. 
• Specific statements mailing schedules can be tailored to meet your needs.

• We have several different levels of support, depending on your practice's needs. Some of which include phone support for patient inquiries.
• We can provide a team of specialized Customer Care professionals to respond to billing inquiries. 
• We know the impression OBS leaves with your patients makes an impact on their impression of your practice. We consider ourselves to be an extension of you.
• Ophthalmic Billing Solutions takes a detailed, customer service approach to assisting with billing questions.

• To answer this question, we will need specific information about your practice.
• There are many reasons why claims are denied, or only partially paid  ~ whatever the reason, it has a huge impact on the financial health of your practice.
• The reason for non-payments can be simple errors that need to be corrected, and then the claim resubmitted for payment.
• Sometimes the reason claims are not paid in full are complex. 
• This is why it is important that the original claim is not simply resubmitted, as many billing companies do, but each claim is analyzed, corrected and then resubmitted.

• Yes, we provide billing services for Optometry practices.
• OBS provides assistance with both medical and vision insurance companies.

• We have 20+ years of experience successfully submitting claims to Medicare and Medicaid.